Refund & Rebate Policy

1. First Payout Fee Refund Mechanics

To be eligible for the 100% fee refund on your first payout:

• You must successfully satisfy Phase 1 and Phase 2 targets (or Phase 1 on 1-Step models).
• Complete KYC identity verification and submit active Indian banking/UPI payout details.
• Trade for a minimum of five (5) active trading days on the funded account.
• Submit your withdrawal request from the trader portal. Your original challenge fee is credited as an additional bonus directly to your bank account or UPI VPA with zero deductions.

2. 14-Day Cooling-Off Period for Untraded Accounts

We offer a full 100% refund within 14 calendar days of purchase if you have not opened or executed a single simulated trade on the account.

Once the first simulated position is placed, the evaluation software and server resources are deemed activated and in use, and the statutory cooling-off refund is no longer applicable. To request an untraded account refund, email support@myfundeddesk.com with your order ID.

3. Breached Accounts & Subsidized Resets

If an evaluation account violates the canonical trailing drawdown parameters (3%–4% daily trailing loss or 5%–8% max trailing loss depending on program model), the account is disqualified and evaluation fees are non-refundable, as the risk assessment service has been fully consumed.

However, because we want to see resilient traders succeed, we provide all breached account holders with a permanent 20% discount on account resets or new challenge purchases directly through their dashboard.

4. Technical Anomaly & Outage Protection

If an account breach occurs directly due to a proven server-side matching engine malfunction, verified exchange feed failure, or verified network outage on FundedDesk infrastructure:

• Our risk audit team will analyze the timestamped order ticks within 24 hours.
• If the fault is confirmed on our end, the account will be immediately restored to its pre-outage equity balance with zero penalty, or a brand new replacement challenge account will be issued free of charge.

5. Chargebacks & Dispute Policy

Initiating an unauthorized chargeback or payment reversal through your bank or payment gateway without first contacting our support desk constitutes a breach of contract. Chargebacks result in immediate, permanent termination of all active evaluations, forfeiture of accrued payouts, and blacklisting from all future FundedDesk programs. If you have an inquiry, our desk is committed to resolving it amicably within 48 hours.